Competition across hotels and B&B’s in the UK is fierce, and it’s only through improving the Guest User Experience and adding value that you can stand out from the crowd. We’ve highlighted four ways you could improve your guests experience below:
1. A Handwritten Note
Everyone likes to feel special. Taking the time to write a short note to thank a customer for joining you is a low cost way of adding value to the guest user experience. You may choose to write a note to every guest or those that regularly stay to show your appreciation.
2. A FREE Cold Drink Alternative
Ok. So maybe we’re a little biased on this one, but offering a cold drink alternative to tea and coffee is a great way to stand out from the crowd. Think about it….. after a hard days graft, do you guests really want a caffeine filled coffee before bed? We supply hundreds of hotels and B&B’s across Europe with Squash Stix as a way to improve guest user experience and add value. Check out our hotel page now!
3. A Tailored Experience
In todays modern world we tend to live off a “One Best Way” method which isn’t always the best way to approach things. Personalising the approach for different guests is a great way of adding value. If you’ve got a family staying with you they may be interested in local restaurants that welcome kids, whilst a business guest may appreciate your reception team letting them know an iron and stationary materials are just a short phone call away. How can you personalise your guests experience?
4. Thank-You Email
Taking the time to write a quick “Thank-You” email to your guests is a great way to make them feel like a valued customer. It’s also a great opportunity to ask for feedback through a survey or Tripadvisor which may result in more sales!